Hostería policies

Everyone on the Hostería Mis Ancestros team is committed to offering a unique experience to our guests and visitors.

This is an English translation of our Spanish policies.

Hotel hours

Guests may arrive from 9:00 a.m. and enjoy all the facilities. The room will be handed over if it is available and you have lunch with us (in addition to your plan). Otherwise, the room will be handed over at 3:00 p.m. (check-in).

On the last day of your plan, the room must be returned at 1:00 p.m. (check-out). You may then stay on the grounds until 6:00 p.m. If you wish to do so, please ask at reception.

Bookings

To book, we take your details (name, ID number, email and phone, and the name and ID number of your companion) and you pay a 50% deposit. Bookings are only confirmed once we receive proof of the deposit.

Cancellation policy

If you do not show up for your booking, or cancel on the same day, Hostería Mis Ancestros will charge 50% of the booking per room.
The booking must match the full number of guests agreed. If fewer guests arrive, the full booking must be paid as it was made.
Cancellation within the 6 days before arrival: 50% penalty.
Bookings with deposits or payments can be moved to a later date, in which case no penalty applies.

Prevention of sexual exploitation

We adhere to Colombian Law 679 of 2001, under which sexual exploitation, pornography, sex tourism and all other forms of sexual abuse of minors are subject to criminal and administrative penalties in Colombia.

Immigration and documents

By order of Migración Colombia, all foreign guests must show their passport on arrival, and Colombians their ID card, identity card or civil registration. Under Law 679 of 2001, documents identifying minors must be shown without exception.

Every child must show an identity document.
Every child who does not pay for accommodation must pay the hotel insurance.
Every minor who is not related to the accompanying adult must also show a notarised permission.

We reserve the right to refuse admission to children if this requirement is not met.

Guest and visitor rights and duties

Please do not make noise that may disturb people who are resting, especially after 10:00 p.m.
If you wish to extend your stay, please arrange it with bookings and/or reception. This is possible if we have availability.
The only sound systems with speakers (other than headphones) allowed in common areas are those of the hostería. You may use your own in your room, without disturbing your neighbours.
Drinks, food or alcohol bought outside the hostería are not allowed. For alcohol, a corkage fee of 50% of the product’s price at our establishment applies.
Hallucinogenic or illegal drugs may not be consumed on the premises.
Damage caused to the hostería’s facilities by guests or visitors must be paid at check-out.
Your safety matters to us, so we offer a safekeeping service for valuables. We are only responsible for items deposited with the administration.
When you leave your room, please turn off the lights, air conditioning and TV, and check that the shower and basin taps are closed. We only have one planet.
Please do not come to the dining room in swimwear, wet shorts or without a shirt.
Visitors are not allowed in rooms. Visitors may be received on the premises until 8:00 p.m., with prior authorisation from the administration.
Please follow the pool and jacuzzi rules posted in the pool area.
Bookings are only confirmed once we receive proof of the corresponding deposit.
The minibar and fridge are only for products sold by the hostería.
When you leave, please return your keys at reception.
Day pass visitors must return their tokens and locker keys at reception.

Personal data

HOSTERÍA MIS ANCESTROS informs that to date it has collected and processed personal data of third parties for activities related to providing its services. In accordance with article 10 of Decree 1377 of 2013, it hereby requests all data subjects to authorise it to continue processing their data for the following purposes:

Making, modifying, cancelling and changing bookings.
Accommodation in the rooms.
Restaurant service.
Promoting and advertising our activities, products and services.
Processing, confirming, fulfilling and providing the services and/or products purchased, directly and/or with the participation of third-party suppliers of those products or services.
Refunds, handling of enquiries, complaints and claims, payment of compensation and indemnities.
Internal administrative and/or commercial purposes such as advertising, market research, audits, accounting reports, statistical analysis, invoicing, and offering and/or granting benefits of our loyalty programmes.
Processing and verification of credit cards, debit cards and other payment instruments.
Identifying fraud and preventing money laundering and other criminal activities, and/or for the operation of loyalty programmes and the other purposes set out in this document.
Providing personal data to control and surveillance, police or judicial authorities by virtue of a legal or regulatory requirement, and/or using or disclosing this information and personal data in defence of its rights and/or assets insofar as such defence relates to the products and/or services contracted by its guests, clients and users.
Banks and/or insurance companies.
Third-party suppliers may be involved in these activities (such as booking system providers, travel agencies, call centres, banks and insurers).
Allowing access to the information and personal data to auditors or third parties hired to carry out internal or external audits relating to our business.
Consulting and updating personal data at any time, to keep the information up to date.
Communicating information about HOSTERÍA MIS ANCESTROS EN SANTA FE DE ANTIOQUIA efficiently, including information about new products and/or services related to the services purchased, and the other purposes set out in its PERSONAL DATA PROCESSING AND PROTECTION POLICY.
The personal data collected include, among others, name, identification, contact details, email, and professional and corporate information.

In accordance with article 10 of Decree 1377 of 2013, if within thirty (30) days of the date of this notice the data subjects have not contacted HOSTERÍA MIS ANCESTROS EN SANTA FE DE ANTIOQUIA to request the deletion of their personal data, it may continue processing them for the purposes described in this document and in its PERSONAL DATA PROCESSING AND PROTECTION POLICY.

For questions, enquiries, complaints, requests or claims about their personal data, data subjects may contact HOSTERÍA MIS ANCESTROS EN SANTA FE DE ANTIOQUIA through the contact form, at the reception of Hostería Mis Ancestros at Calle 9 Santander #1-192, Santa Fe de Antioquia, or on the customer service lines (+57) 313 614 1416 / 300 634 2951 / 301 400 9309.

Sustainability policy

Recognising the importance of responsible and sustainable tourism, and adopting and promoting the principles of the Colombian sector technical standard NTS-TS002, Hostería Mis Ancestros works to give its guests high-quality service based on principles such as friendly, excellent personal service, while developing practices that reduce the negative social, cultural, environmental and economic impacts of its services. It remains committed to continuous improvement, to meeting guests’ needs and to the economic viability of the organisation, through quality processes and practices that build guest loyalty and ensure that improvement. Working towards quality and excellence, we encourage our staff, guests, clients and suppliers to take part in promoting and preserving cultural and natural heritage through actions and programmes that support its preservation and rational use, without affecting guest satisfaction.